Implementation Consultant, ADP WorkMarket

apply; El Paso (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

ADP is seeking an Implementation Consultant for the WorkMarket platform. You will serve as the primary consultant, onboarding new clients, understanding their objectives, and developing implementation plans to drive adoption.

You will configure solutions, validate requirements, manage milestones, and train clients for a seamless experience. You will collaborate with Sales, Solutions Engineering, and Customer Experience teams to ensure alignment and successful outcomes.

Qualifications

• 2+ years of experience in a Business-to-Business client implementation or related role.
• Experience leading SaaS software implementations or customer onboarding projects.
• Bilingual English/Spanish preferred to support client communications and training.

Responsibilities

• Lead end-to-end implementations of ADP WorkMarket as the primary contact.
• Collaborate with Sales, Solutions Engineering, and Customer Experience teams to ensure client outcomes.
• Translate client requirements into platform configurations and implementation plans.
• Deliver client training and best-practice guidance for successful adoption.
• Manage milestones and coordinate go-live activities for timely delivery.
• Build trusted client relationships through proactive communication and project delivery.
• Maintain expertise in WorkMarket implementations and ADP products.

Skills

Project management

Client communication

SaaS implementations

Bilingual English/Spanish

Analytical skills

Time management

Cross-functional collaboration

Tools

Microsoft Office

Job description

At ADP we are driven by your success. We value your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our COREvalues:Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven & Social Responsibility.

POSITION SUMMARY

As an Implementation Consultant, you will serve as the primary consultant and trusted advisor for new clients throughout their onboarding journey. You'll partner with clients to understand their business objectives, workforce management processes, and operational requirements, then develop and execute implementation plans that drive successful adoption of the ADP WorkMarket platform. WorkMarket helps organizations efficiently onboard and pay independent contractors while supporting the client’s independent contractor workforce compliance. You will configure solutions, validate business requirements, manage project milestones, and deliver client training to ensure a seamless implementation experience. Combining analytical, consultative, and project management skills, you'll help clients simplify complex workforce processes and confidently leverage WorkMarket to achieve their business goals.

RESPONSIBILITIES

• Lead end-to-end implementations of ADP WorkMarket, serving as the primary point of contact throughout the onboarding journey
• Partner with clients to understand business objectives, workforce management processes, and operational requirements
• Collaborate with Sales, Solutions Engineering, and Customer Experience teams to ensure alignment and successful client outcomes
• Translate client requirements into effective platform configurations and implementation plans
• Apply industry and product expertise to design and optimize client solutions and system configurations
• Deliver customized training and best-practice guidance based on each client's business requirements
• Manage implementation milestones and coordinate go-live activities to ensure timely project completion
• Drive successful client adoption and readiness by ensuring customers are prepared to effectively use WorkMarket at go-live
• Build trusted client relationships through proactive communication and successful project delivery
• Identify implementation challenges and partner with clients, Sales, and internal stakeholders to develop effective solutions
• Guide clients through implementation, go-live, and transition to Customer Experience for ongoing support and success
• Maintain expertise in WorkMarket implementation methodologies, ADP products and services, and industry best practices
• Participate in internal process improvement projects as needed

PREFERRED QUALIFICATIONS

• 2+ years of experience working in a Business-to-Business client implementation, consulting, project management, account management, or customer success environment
• Bilingual (English/Spanish) preferred, with the ability to support client communications, training, and implementation activities in both languages
• Experience leading SaaS software implementations or customer onboarding projects preferred
• Experience managing complex project plans and coordinating multiple client stakeholders
• Demonstrated ability to quickly learn and adopt new technologies and software platforms
• Comfortable working in a lightly structured and dynamic environment, while adapting implementation strategies, configurations, and training approaches based on client needs
• Proven ability to build trusted relationships with clients and key stakeholders
• Proven ability to prioritize competing demands and manage multiple client engagements effectively
• Ability to influence and guide clients toward achieving project milestones and implementation goals
• Must be comfortable working in a performance-based environment while demonstrating high ethical standards
• Strong analytical, organizational, and time management abilities
• Excellent verbal, written, and presentation communication skills
• Proficiency with Microsoft Office and other business productivity tools