SaaS Implementation Consultant – Americas

Jobicy; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Ashby is hiring an Implementation Consultant for the Americas to own the technical configuration for a defined set of customers. You will partner with an Implementation Specialist to tailor platform configurations, define testing plans, and document decisions for post-launch optimization.

Ideal candidates are early in their implementation or customer-facing career, eager to learn, grow, and develop deep product expertise in a complex SaaS product. Remote-first with occasional travel.

Qualifications

• Experience contributing to or owning implementation projects for complex SaaS products.
• Ability to work effectively in a remote-first setting with occasional travel (<5%).
• Adept at understanding enterprise customer needs and tailoring configurations.
• Strong critical thinking to align configuration with customer goals and risk mitigation.

Responsibilities

• Own execution of the technical configuration for a defined set of customers.
• Lead tailored configuration and testing plans ahead of go-live.
• Document final configuration decisions for visibility and future optimization.
• Collaborate with cross-functional teams to ensure successful implementations.

Skills

SaaS Implementation

Project Management

Customer-centric

Technical configuration

Communication

Job description

Ashby is hiring an Implementation Consultant for the Americas to own the technical configuration for a defined set of customers. You will partner with an Implementation Specialist to tailor platform configurations, define testing plans, and document decisions for post-launch optimization.

Ideal candidates are early in their implementation or customer-facing career, eager to learn, grow, and develop deep product expertise in a complex SaaS product. Remote-first with occasional travel.