Remote Product Support Specialist - SaaS & Integrations

Bazeta; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Equity

Job summary

Ashby in the United States is hiring Product Support Specialists to own complex SaaS troubleshooting from first report through resolution, including isolating configuration issues and guiding customers through workflows.

You will work with customers daily, explain technical issues clearly, and contribute to improving internal workflows and enablement projects.

If you thrive in fast-moving environments and strive to deliver world-class support across SMB to enterprise, Ashby would like to meet you.

Qualifications

• Comfort with owning complex SaaS troubleshooting from first report through resolution.
• Ability to explain technical issues concisely to different audiences.
• Curious mindset, eager to improve workflows and solutions.
• Demonstrated ability to delight customers with thorough and clear responses.
• Experience in B2B support across SMB to enterprise.

Responsibilities

• Own complex SaaS troubleshooting from initial report to resolution, including isolating configuration issues and reproducing behavior.
• Guide customers through detailed workflows and best practices while communicating clearly.
• Work on projects that improve team workflows and enablement, including automation where relevant.
• Balance investigation, customer communication, and escalation quality in a fast-paced environment.

Skills

SaaS troubleshooting

Technical communication

Ownership

Customer empathy

Job description

Ashby in the United States is hiring Product Support Specialists to own complex SaaS troubleshooting from first report through resolution, including isolating configuration issues and guiding customers through workflows.

You will work with customers daily, explain technical issues clearly, and contribute to improving internal workflows and enablement projects.

If you thrive in fast-moving environments and strive to deliver world-class support across SMB to enterprise, Ashby would like to meet you.