SaaS Go-Live Delivery Lead

OpenKrill; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Element451 is looking for an Implementation Lead to own end-to-end customer implementations, coordinating timelines, goals, and stakeholder alignment. You will guide discovery, design phased rollout plans, and work with Integrations Architects and Product on complex decisions to ensure successful go-lives and value realization for higher education clients.

You will lead cross-functional sessions, manage risk, and ensure readiness for launch while keeping customers on track toward defined

Qualifications

• 4-8 years in SaaS implementation, project delivery, or customer onboarding (PM, Implementation Manager, Professional Services, TPM, etc.)
• Proven ability to run multiple implementations at once with strong stakeholder management
• Comfort working with technical and non-technical audiences (Enrollment Ops, IT, leadership)
• Excellent project discipline: timelines, risks, communication, and follow-through
• Familiarity with CRM/marketing automation implementations (higher ed experience a strong plus)
• Experience in a scaling environment is a plus

Responsibilities

• Go-live delivery ownership: Own implementation delivery from kickoff through go-live and transition to Customer Success
• Build and manage the project plan: milestones, dependencies, decisions, and weekly execution rhythm
• Drive accountability across internal teams and customer stakeholders to keep timelines on track
• Discovery, solution direction, and decision-making: Lead structured discovery to clarify goals, workflows, stakeholders, constraints, and measurable success criteria
• Translate requirements into a phased implementation approach and realistic timeline
• Partner with Integrations Architect and Product as needed on complex design decisions
• Launch readiness and risk management: Maintain a clear go-live checklist, identify risks early, and implement mitigation plans
• Ensure scope is controlled and tradeoffs are transparent
• Outcome validation and value alignment: Validate that workflows and capabilities are live and aligned to customer goals
• Cross-functional coordination and customer experience: Lead sessions and coordinate with Adoption & Enablement and Integrations specialists

Skills

SaaS implementation

Project delivery

Stakeholder management

Technical fluency

PM discipline

CRM/marketing automation

Higher_ed experience

Job description

Element451 is looking for an Implementation Lead to own end-to-end customer implementations, coordinating timelines, goals, and stakeholder alignment. You will guide discovery, design phased rollout plans, and work with Integrations Architects and Product on complex decisions to ensure successful go-lives and value realization for higher education clients.

You will lead cross-functional sessions, manage risk, and ensure readiness for launch while keeping customers on track toward defined