SaaS Account Expansion Manager (Hybrid/Remote)

Hibob; New York (NY); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Equity in HiBob

401(k) with 3% company match

$2,500 employee referral bonus

Medical, dental, and vision coverage

$1,920 annual wellness stipend

Headspace membership

Hybrid in NY metro area

Paid time off and company holidays

Job summary

HiBob is seeking an Account Manager to drive expansion within our existing customer base in a quota-carrying commercial role. You will uncover needs, identify whitespace, and lead upsell, cross-sell, and renewal opportunities across HiBob's product suite.

You will own the full sales cycle—from opportunity discovery through negotiation and closing—while partnering with Customer Success Managers and Solutions Engineers to deliver an exceptional customer experience.

Qualifications

• 2+ years of experience in SaaS or tech sales (quota-carrying)
• Proven track record of owning the full sales cycle from prospecting to close
• Portfolio management experience handling 150+ accounts or larger
• Proactive expansion mindset with ability to identify whitespace and grow ARR

Responsibilities

• Identify and close upsell and cross-sell opportunities for ~200 accounts
• Research accounts to uncover priorities and whitespace and build expansion hypotheses
• Own renewals and negotiate terms to secure renewals
• Manage the full commercial sales cycle: discovery, positioning, negotiation, contract
• Build trusted relationships with stakeholders and connect business goals to HiBob's value
• Use MEDDPICC to manage complex opportunities and move deals forward
• Forecast and maintain a healthy pipeline of expansion opportunities
• Collaborate with Customer Success Managers and Sales Engineers on account strategy
• Stay current on HiBob products, trends, and sales tools

Skills

Discovery

Consultative selling

Negotiation

Closing

Salesforce

MEDDPICC

Forecasting

Tools

Salesforce

Gong Engage

LinkedIn Sales Navigator

Job description

HiBob is seeking an Account Manager to drive expansion within our existing customer base in a quota-carrying commercial role. You will uncover needs, identify whitespace, and lead upsell, cross-sell, and renewal opportunities across HiBob's product suite.

You will own the full sales cycle—from opportunity discovery through negotiation and closing—while partnering with Customer Success Managers and Solutions Engineers to deliver an exceptional customer experience.