SaaS Enterprise Account Captain

HackerRank; New York (NY); Hybrid; USD 200,000 - 250,000; Full time

Job summary

HackerRank is seeking an Enterprise Customer Account Manager to own relationships with strategic customers and guide them from adoption to expansion, driving measurable business impact and long-term success.

You will act as the captain for your accounts, orchestrating internal and customer teams to ensure tangible outcomes and value realization, with a focus on high-growth, enterprise environments.

Qualifications

• 5+ years of SaaS enterprise account management experience.
• Strong relationship-building with Fortune 500 customers.
• Excellent cross-functional collaboration and stakeholder management.
• Ability to articulate business value and outcomes to executives.

Responsibilities

• Own and manage Book of Business (BoB) across enterprise customers.
• Drive adoption, retention, and expansion with measurable outcomes.
• Develop and execute account strategies aligned to customer objectives.
• Build trusted relationships with executive sponsors and technical leaders.
• Lead internal and customer teams to unblock blockers and accelerate value.
• Run proactive engagement cadences including QBRs and executive reviews.
• Structure commercial terms balancing value realization with growth.
• Maintain forecasts, health metrics, and growth pipelines.

Skills

SaaS account management

Relationship building

Communication

Organization

Job description

HackerRank is seeking an Enterprise Customer Account Manager to own relationships with strategic customers and guide them from adoption to expansion, driving measurable business impact and long-term success.

You will act as the captain for your accounts, orchestrating internal and customer teams to ensure tangible outcomes and value realization, with a focus on high-growth, enterprise environments.