Enterprise Account Captain - Adoption & Growth

HackerRank; Santa Clara (CA); Hybrid; USD 200,000 - 250,000; Full time

Job summary

HackerRank is seeking an Enterprise Customer Account Manager to own relationships with strategic customers, guiding them from adoption to expansion and driving measurable business impact. You will orchestrate internal and customer teams, ensuring tangible outcomes with HackerRank and acting as the captain for your accounts.

Preferred candidates are based in major metro areas with access to a major airport, including the San Francisco Bay Area, Los Angeles, San Diego, Seattle, and New York City.

Qualifications

• 5+ years of SaaS enterprise account management experience.
• Strong relationship-focused approach with Fortune 500-level stakeholders.
• Proven ability to develop and drive multi-year account strategies.
• Excellent communication and presentation skills with cross-functional teams.
• Demonstrated ability to translate customer goals into measurable outcomes.

Responsibilities

• Own and manage your Book of Business (BoB) across enterprise accounts.
• Develop and execute account strategies aligning customer objectives with HackerRank's mission.
• Build trusted relationships with executive sponsors and technical leaders.
• Lead internal and customer teams to remove blockers and drive time-to-value.
• Manage forecasts, health metrics, and growth pipelines with transparent reporting.

Skills

Enterprise account management

Relationship building

Strategic thinking

Executive communication

Cross-functional collaboration

Job description

HackerRank is seeking an Enterprise Customer Account Manager to own relationships with strategic customers, guiding them from adoption to expansion and driving measurable business impact. You will orchestrate internal and customer teams, ensuring tangible outcomes with HackerRank and acting as the captain for your accounts.

Preferred candidates are based in major metro areas with access to a major airport, including the San Francisco Bay Area, Los Angeles, San Diego, Seattle, and New York City.