Enterprise SaaS Account Captain — Growth & Outcomes

HackerRank; Los Angeles (CA); Hybrid; USD 200,000 - 250,000; Full time

Job summary

HackerRank is seeking an Enterprise Customer Account Manager to own strategic relationships with top enterprise clients, guiding them from adoption to expansion and delivering measurable business impact.

Based in a major metro area, you will orchestrate cross-functional teams, drive adoption of HackerRank products, and sustain long-term value for Fortune 500 customers, with flexible office options.

Qualifications

• 5+ years of SaaS enterprise account management experience.
• Experience managing Fortune 500 customers or large enterprise accounts.
• Strong communication and relationship-building skills with executive sponsors.
• Ability to manage multiple enterprise accounts with high accountability.

Responsibilities

• Maintain full product and market knowledge; monitor competitive threats.
• Own and manage Book of Business; drive adoption, retention, and expansion.
• Develop account strategies connecting customer objectives with HackerRank’s mission.
• Build trusted relationships with executive sponsors and technical leaders.
• Lead internal and customer teams; resolve blockers and accelerate value delivery.
• Run proactive engagement cadences (QBRs, reviews) and manage forecasts.

Skills

SaaS enterprise account management

Relationship building

Executive communication

Strategic thinking

Forecasting & pipeline management

Cross-functional collaboration

Tools

CRM (Salesforce)

Job description

HackerRank is seeking an Enterprise Customer Account Manager to own strategic relationships with top enterprise clients, guiding them from adoption to expansion and delivering measurable business impact.

Based in a major metro area, you will orchestrate cross-functional teams, drive adoption of HackerRank products, and sustain long-term value for Fortune 500 customers, with flexible office options.