Customer Account Manager - Strategic - West

HackerRank; Santa Clara (CA); Hybrid; USD 200,000 - 250,000; Full time

Job summary

HackerRank is seeking an Enterprise Customer Account Manager to own relationships with strategic customers, guiding them from adoption to expansion and driving measurable business impact. You will orchestrate internal and customer teams, ensuring tangible outcomes with HackerRank and acting as the captain for your accounts.

Preferred candidates are based in major metro areas with access to a major airport, including the San Francisco Bay Area, Los Angeles, San Diego, Seattle, and New York City.

Qualifications

• 5+ years of SaaS enterprise account management experience.
• Strong relationship-focused approach with Fortune 500-level stakeholders.
• Proven ability to develop and drive multi-year account strategies.
• Excellent communication and presentation skills with cross-functional teams.
• Demonstrated ability to translate customer goals into measurable outcomes.

Responsibilities

• Own and manage your Book of Business (BoB) across enterprise accounts.
• Develop and execute account strategies aligning customer objectives with HackerRank's mission.
• Build trusted relationships with executive sponsors and technical leaders.
• Lead internal and customer teams to remove blockers and drive time-to-value.
• Manage forecasts, health metrics, and growth pipelines with transparent reporting.

Skills

Enterprise account management

Relationship building

Strategic thinking

Executive communication

Cross-functional collaboration

Job description

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the worldâs most innovative companies to build strong engineering teams ready for whatâs next.

Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills.

People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards.

About the role

We’re hiring an Enterprise Customer Account Manager who will own relationships with some of our most strategic customers. You’ll guide them through every stage of their journey â from adoption to expansion - driving measurable business impact and long-term success. This role blends strategy, execution, and relationship depth: you’ll act as the captain for your accounts, orchestrating internal and customer teams, solving challenges, and ensuring every customer achieves tangible outcomes with HackerRank.

We are seeking candidates based in a major metro area with convenient access to a major airport. Preferred locations include the San Francisco Bay Area, Los Angeles, San Diego, Seattle, and New York City.

Candidates based in the San Francisco Bay Area are welcome to work from our office on a flexible basis, with no set in-office schedule required.

What you’ll do

• Maintain full functional and process knowledge of HackerRank products and services as well as market awareness and knowledge of competitive threats.
• Own and manage your Book of Business (BoB) - driving adoption, retention, and expansion across enterprise customers through deep partnership and measurable outcomes.
• Develop and execute account strategies that connect customer objectives with HackerRank’s mission, ensuring long-term value realization and growth.
• Build trusted relationships with executive sponsors and technical leaders, embedding HackerRank into their hiring and workforce planning.
• Act as the captain for your accounts â leading internal and customer teams, resolving blockers, and accelerating time-to-value.
• Run proactive engagement cadences including QBRs, success check-ins, and executive reviews.
• Structure mutually beneficial commercial terms that promote long-term growth and customer success, balancing value realization with business expansion.
• Maintain accurate forecasts, health metrics, and growth pipelines while ensuring seamless handoffs and transparent reporting.

Who you are

• Bring 5+ years of SaaS enterprise account management, ideally in fast-scaling environments.
• Known for your grit and curiosity, you stay resilient through challenges while constantly seeking to understand your customers’ goals, industry shifts, and opportunities to create value.
• Naturally relationship-oriented, you build trust and credibility with Fortune 500 customers, becoming a long‑term advisor who drives both strategic and measurable outcomes.
• A strong communicator and collaborator, you simplify complex ideas, engage confidently across audiences, and bring your customer and internal teams together around shared goals.
• Deeply expert in your craft, you combine product mastery with a keen sense of business impact, connecting HackerRank’s platform to customer value.
• Highly organized and outcome‑driven, you manage multiple enterprise accounts with precision â balancing structure, transparency, and consistent delivery.

Even better if you have

• Experience working with HR tech or developer ecosystems, especially within enterprise-scale organizations.
• A background in driving multi-product adoption or leading high-growth, customer‑centric initiatives.
• Comfort navigating cross‑functional complexity to align internal teams and deliver unified customer outcomes.

You will thrive in this role if

• You act like a captain, owning outcomes end‑to‑end and thriving in fast‑moving, high‑accountability environments.
• Building long‑term partnerships energizes you more than short‑term wins.
• You balance empathy with execution - understanding customer pain points while driving tangible business results.
• Excellence, speed, and impact are non‑negotiable for you - not trade‑offs.

Compensation

This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $200,000 to $250,000, including base salary and incentive-based compensation (based on quota attainment).

Want to learn more about HackerRank?

Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.