SaaS Engagement Manager: Post‑Sale & Projects

Bazaarvoice; Austin (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

Bazaarvoice is seeking a motivated Associate Engagement Manager to lead post-sale implementations and enhance customer satisfaction. Located in Austin, Texas, the role involves managing project timelines and engaging with various teams to optimize services for clients.

The ideal candidate will have 2-3 years of experience, a bachelor's degree, and strong skills in communication, problem-solving, and SaaS project management. This is a fantastic opportunity to make an impact in a customer-focused environment.

Qualifications

• 2-3 years professional project management or engagement management experience.
• Ability to maintain strong client focus.
• Experience selling or delivering Managed Services engagements.

Responsibilities

• Manage the post-sale implementation project, ensuring successful onboarding.
• Engage with Sales, Client Success, Support, and Product Teams.
• Define and maintain project plans, proactively identifying risks.

Skills

Project management experience

Client engagement

Communication skills

Problem-solving abilities

SaaS implementation knowledge

Education

Bachelor's degree or comparable experience

Job description

Bazaarvoice is seeking a motivated Associate Engagement Manager to lead post-sale implementations and enhance customer satisfaction. Located in Austin, Texas, the role involves managing project timelines and engaging with various teams to optimize services for clients.

The ideal candidate will have 2-3 years of experience, a bachelor's degree, and strong skills in communication, problem-solving, and SaaS project management. This is a fantastic opportunity to make an impact in a customer-focused environment.