Hybrid Associate Client Success Manager

Socket.dev; Austin (TX); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Bazaarvoice is hiring an Associate Client Success Manager to care for a named portfolio, drive adoption of our tools, increase client satisfaction, and identify expansion opportunities. You’ll partner with clients to optimize usage and achieve business goals like increased brand awareness and revenue.

You will work with Sales, Implementation, and Technical teams to ensure a unified approach, monitor health, and mitigate risks while maintaining a customer-first mindset.

Qualifications

• Bachelor’s degree and 1+ year of experience in a client facing role (account management, client success, sales) preferred.
• Positive, self-starter attitude with a knack for creative problem solving
• Customer-centric: you keep the best interest of clients in everything you do
• Fluent in English. Strong communication skills (oral and written)
• Skillful in time management, organization, and prioritization
• Sufficient in meeting deadlines and expectations with minimal supervision
• Fire in the belly – we hire people who bring passion to their work and their team

Responsibilities

• Advise clients on strategies to maximize the value of their Bazaarvoice software solutions, with a priority on value realization and revenue retention.
• Monitor and manage client health by identifying trends, documenting opportunities, and working with cross-functional team members to mitigate risk and drive successful client outcomes.
• Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions. Leverage internal software solutions including Salesforce, Gainsight, and Gong to manage workload.
• Partner internally with cross-functional teams (Sales, Implementation, Technical teams) to ensure a unified, value-based approach in high-stakes meetings
• Proactively identify and mitigate program roadblocks before they impact the client, while collaborating with sales counterparts to identify and guide upsell opportunities based on client pain points.
• Exemplify client-centricity by using troubleshooting tools, solid judgment, and exceptional support to consistently exceed customer expectations.

Skills

Client Success

Account Management

Sales Collaboration

Fluent English

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Gong

Job description

Bazaarvoice is hiring an Associate Client Success Manager to care for a named portfolio, drive adoption of our tools, increase client satisfaction, and identify expansion opportunities. You’ll partner with clients to optimize usage and achieve business goals like increased brand awareness and revenue.

You will work with Sales, Implementation, and Technical teams to ensure a unified approach, monitor health, and mitigate risks while maintaining a customer-first mindset.