Associate Client Success Manager

Socket.dev; Austin (TX); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Bazaarvoice is hiring an Associate Client Success Manager to care for a named portfolio, drive adoption of our tools, increase client satisfaction, and identify expansion opportunities. You’ll partner with clients to optimize usage and achieve business goals like increased brand awareness and revenue.

You will work with Sales, Implementation, and Technical teams to ensure a unified approach, monitor health, and mitigate risks while maintaining a customer-first mindset.

Qualifications

• Bachelor’s degree and 1+ year of experience in a client facing role (account management, client success, sales) preferred.
• Positive, self-starter attitude with a knack for creative problem solving
• Customer-centric: you keep the best interest of clients in everything you do
• Fluent in English. Strong communication skills (oral and written)
• Skillful in time management, organization, and prioritization
• Sufficient in meeting deadlines and expectations with minimal supervision
• Fire in the belly – we hire people who bring passion to their work and their team

Responsibilities

• Advise clients on strategies to maximize the value of their Bazaarvoice software solutions, with a priority on value realization and revenue retention.
• Monitor and manage client health by identifying trends, documenting opportunities, and working with cross-functional team members to mitigate risk and drive successful client outcomes.
• Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions. Leverage internal software solutions including Salesforce, Gainsight, and Gong to manage workload.
• Partner internally with cross-functional teams (Sales, Implementation, Technical teams) to ensure a unified, value-based approach in high-stakes meetings
• Proactively identify and mitigate program roadblocks before they impact the client, while collaborating with sales counterparts to identify and guide upsell opportunities based on client pain points.
• Exemplify client-centricity by using troubleshooting tools, solid judgment, and exceptional support to consistently exceed customer expectations.

Skills

Client Success

Account Management

Sales Collaboration

Fluent English

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Gong

Job description

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK!

We are looking for an Associate Client Success Manager to join our team!

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community, and enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content and real-time business insight at an unprecedented scale. The result is smarter shopping: loyal customers, increased sales, and improved products.

As an Associate Client Success manager, you’ll be responsible for the care of a named portfolio of accounts, with a focus on driving adoption of our tools, increasing client satisfaction, mitigating risk, and identifying opportunities for expansion. You’ll partner with clients on key recommendations for optimizing their use of our tools and services to achieve their business goals, like increasing brand awareness and driving revenue.

What You'll Do

• Advise clients on strategies to maximize the value of their Bazaarvoice software solutions, with a priority on value realization and revenue retention. Promote new feature adoption when relevant.
• Monitor and manage client health by identifying trends, documenting opportunities, and working with cross-functional team members to mitigate risk and drive successful client outcomes.
• Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions. Leverage internal software solutions including Salesforce, Gainsight, and Gong to manage workload.
• Partner internally with cross-functional teams (Sales, Implementation, Technical teams) to ensure a unified, value-based approach in high-stakes meetings
• Proactively identify and mitigate program roadblocks before they impact the client, while collaborating with sales counterparts to identify and guide upsell opportunities based on client pain points.
• Exemplify client-centricity by using troubleshooting tools, solid judgment, and exceptional support to consistently exceed customer expectations.

What you'll Bring

• Bachelor’s degree and 1+ year of experience in a client facing role (account management, client success, sales) preferred. Bonus points for experience in marketing SaaS
• Positive, self-starter attitude with a knack for creative problem solving
• Customer-centric: you keep the best interest of clients in everything you do
• Fluent in English. Strong communication skills (oral and written)
• Skillful in time management, organization, and prioritization
• Sufficient in meeting deadlines and expectations with minimal supervision
• Fire in the belly – we hire people who bring passion to their work and their team

#LI-Hybrid

#LI-JM1

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & IntegrityBuilds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices.Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Want to see our culture in action? Explore our global Linkedin Life Page, Life at Bazaarvoice to see the bigger picture, or visit our North America Life Page to meet our regional teams and see what life is like in our local offices.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

As part of our final selection process, the successful candidate will be required to undergo a routine pre-employment background check. This process is strictly conditional upon your prior written consent.