SMB SaaS Onboarding Lead (Remote)

Qumra Capital; Colorado; On-site; USD 70,000 - 90,000; Full time

Job summary

Connecteam is seeking an SMB Onboarding Manager to lead new customers through onboarding and initial adoption of our deskless workforce platform. You will partner with small and growing businesses, deliver tailored training, configure Connecteam to fit their needs, and drive quick wins that boost adoption and retention.

This role blends project management with coaching in a fast-paced startup environment. Remote-friendly role open to employees in TX, NY, SC, NC, CO, FL, UT, GA, with flexible

Qualifications

• 2+ years of experience in SaaS onboarding, implementation, or customer-facing roles.
• Experience working with SMB clients is a strong advantage.
• Strong presentation and training skills.
• Tech-savvy with ability to quickly learn and explain software solutions.
• High level of organization and ability to manage multiple onboarding projects simultaneously.
• A team player who thrives in a dynamic startup environment.
• Positive attitude, empathy, and high energy.

Responsibilities

• Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
• Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs
• Guiding customers to quick wins that showcase the platform’s value and increase adoption
• Ensuring customers establish strong usage habits that drive retention and satisfaction
• Identifying at-risk clients early and creating proactive strategies to mitigate churn.

Skills

SaaS onboarding

SMB clients

Presentation skills

Training skills

Organizational skills

Multi-project management

Team player

High energy

Job description

Connecteam is seeking an SMB Onboarding Manager to lead new customers through onboarding and initial adoption of our deskless workforce platform. You will partner with small and growing businesses, deliver tailored training, configure Connecteam to fit their needs, and drive quick wins that boost adoption and retention.

This role blends project management with coaching in a fast-paced startup environment. Remote-friendly role open to employees in TX, NY, SC, NC, CO, FL, UT, GA, with flexible