SaaS Customer Success Manager — Growth & Renewals

Bizimply; United States; Hybrid; USD 47,000 - 81,000; Full time

Benefits offered by this job

Career growth

Competitive salary

CPD support

Pension contributions

EAP

Maternity & paternity leave

Health insurance

Death in service

Referral scheme

Job summary

Bizimply is hiring a Customer Success Manager to join our global team and serve as the primary contact for customers, guiding onboarding, training, and ongoing success. You will build relationships, identify renewal opportunities, and collaborate with our Product team to resolve client needs.

This role emphasizes proactive support, clear communication, and delivering value that keeps customers engaged with Bizimply's workforce management platform in hospitality, retail, and leisure sectors.

Qualifications

• 2+ years in a customer success role, ideally in SAAS.
• Experience in hospitality or retail sectors.
• Excellent written and verbal communication; main point of contact for customers.
• Experience with web and mobile apps; able to troubleshoot issues.
• Fast learner, curious, detail-oriented, proactive.
• Ability to upsell and renew accounts through consultative approaches.

Responsibilities

• Build customer relationships to understand problems and propose Bizimply solutions.
• Upsell consultatively by showing how features address challenges and value.
• Manage renewal cycle for your Book of Business.
• Anticipate customer needs based on personas and usage.
• Collaborate with Product to address customer issues.
• Create training materials and videos to help customers use Bizimply.
• Track requests and report bugs to relevant teams.
• Develop proactive renewal strategies to maximise retention and revenue.

Skills

Customer Success

SaaS experience

Hospitality

Retail experience

Communication

Troubleshooting

Training content

Job description

Bizimply is hiring a Customer Success Manager to join our global team and serve as the primary contact for customers, guiding onboarding, training, and ongoing success. You will build relationships, identify renewal opportunities, and collaborate with our Product team to resolve client needs.

This role emphasizes proactive support, clear communication, and delivering value that keeps customers engaged with Bizimply's workforce management platform in hospitality, retail, and leisure sectors.