SaaS Customer Success Manager — Growth & Renewals

Engine; Rogers (AR); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Health insurance

Professional development opportunities

Job summary

Engine in Rogers, AR is seeking a Customer Success Manager to bridge customer success, project communication, and account management for a growing SaaS organization. This on-site role focuses on delivering value, proactive updates, and trusted partnerships that drive business outcomes.

You will manage relationships, guide adoption and renewals, and coordinate with cross-functional teams to align priorities with customer goals.

Qualifications

• 3–5 years in account management or customer success in SaaS.
• 3–5 years in CPG sales or related retail team roles.
• Strong communication, organizational, and problem-solving skills.
• On-site in Rogers, AR required.

Responsibilities

• Serve as primary contact for assigned accounts, aligning goals with our product capabilities.
• Lead proactive communication with customers about project updates, timelines, and issues.
• Anticipate and address concerns, coordinating with internal teams to resolve challenges.
• Develop deep understanding of each customer’s objectives, KPIs, and success criteria to drive value.
• Translate customer needs into clear internal priorities with project and support teams.
• Track account health metrics and take action to improve retention and outcomes.
• Lead Quarterly Business Reviews and executive sponsor updates to demonstrate value.
• Support renewal processes by showing ROI and reinforcing customer value.

Skills

Account management

Customer success

Communication

Problem solving

Stakeholder management

Job description

Engine in Rogers, AR is seeking a Customer Success Manager to bridge customer success, project communication, and account management for a growing SaaS organization. This on-site role focuses on delivering value, proactive updates, and trusted partnerships that drive business outcomes.

You will manage relationships, guide adoption and renewals, and coordinate with cross-functional teams to align priorities with customer goals.