SaaS Client Success Manager — Growth & Retention

Rently; Los Angeles (CA); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical premium

401k match

PTO

Sick time

Gym stipend

Pet insurance reimbursement

Travel opportunities

Team events

Job summary

Rently is seeking a Client Success Manager (CSM-1) in California to build strong relationships with customers and promote growth and retention. You will ensure client satisfaction and deliver value through actionable insights.

The role requires 3–5 years in customer success, experience with Salesforce or ZenDesk, and the ability to analyze data, communicate effectively, and collaborate across teams to drive successful outcomes.

Qualifications

• 3–5 years of experience in a customer success role.
• Experience with Salesforce or ZenDesk and other CRMs.
• Ability to analyze data and provide actionable insights.
• Strong communication and cross-functional collaboration.
• Detail-oriented with proactive problem-solving.

Responsibilities

• Proactively identify growth opportunities and at-risk clients.
• Conduct regular check-ins and quarterly business reviews.
• Provide actionable insights and data analysis to customers.
• Participate in team meetings and share feedback.
• Demonstrate knowledge of Rently products and integrations.
• Document and update client records (Salesforce, ZenDesk, Dialpad, Confluence).
• Ensure compliance with company policies and best practices.
• Meet OKRs and KPIs as directed.
• Grow profitability by maximizing value.
• Analyze customer data to improve experience and reduce churn.
• Deliver product demos and assist in product design.
• Improve tutorials and communications infrastructure.
• Mediate between clients and organization for requests.

Skills

CRM systems

SaaS experience

Customer success

Communication

Multitasking

Data analysis

Cross-functional collaboration

Tools

Salesforce

ZenDesk

Google Suite

Confluence

Dialpad

Job description

Rently is seeking a Client Success Manager (CSM-1) in California to build strong relationships with customers and promote growth and retention. You will ensure client satisfaction and deliver value through actionable insights.

The role requires 3–5 years in customer success, experience with Salesforce or ZenDesk, and the ability to analyze data, communicate effectively, and collaborate across teams to drive successful outcomes.