Customer Success Manager — SaaS Growth & Renewals
Merge Labs
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Benefits offered by this job
Job summary
Merge Labs is seeking a Customer Success Manager to help scale a growing software platform. You will own post-sale success from onboarding through renewal, working with sales and professional services to ensure customers achieve their desired outcomes.
The ideal candidate has 3+ years in customer success or account management for software products, a passion for customer advocacy, and the ability to operate with autonomy in a fast-moving startup.
Qualifications
- 3+ years of experience in Customer Success or Account Management for software products.
- Passion for advocating on behalf of customers and representing their interests within Merge.
- Ability to take full ownership of a customer portfolio and make decisions to drive outcomes.
- Entrepreneurial mindset in a fast-moving startup with evolving playbooks.
- Team player and collaboration-focused mindset.
Responsibilities
- Manage 40-50 commercial customers post-sale from onboarding to renewal.
- Escalate and resolve issues swiftly with technical stakeholders at customers.
- Collaborate with sales and professional services to ensure adoption and fit of Merge solutions.
- Identify upsell opportunities and support customer contract renewals.
Skills
Job description
Merge Labs is seeking a Customer Success Manager to help scale a growing software platform. You will own post-sale success from onboarding through renewal, working with sales and professional services to ensure customers achieve their desired outcomes.
The ideal candidate has 3+ years in customer success or account management for software products, a passion for customer advocacy, and the ability to operate with autonomy in a fast-moving startup.
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