Customer Success Manager – SaaS, Growth & Renewals

App Samurai

United States

À distance

USD 90 000 - 120 000

Plein temps

14 jours+

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Résumé du poste

Storyly is seeking a Customer Success Manager to own the post-sale relationship with top ecommerce, fintech and betting brands. You’ll drive onboarding, value realization, and renewals through strategic content, data insights, and cross-functional collaboration.

The role combines hands-on account management with strategic storytelling, case studies, and customer advocacy. You’ll travel ~10%, present business reviews, and partner with Product and Engineering to shape the roadmap while ensuring

Qualifications

3+ years in a customer-facing CS/AM role at a B2B SaaS company.
Proven ownership of renewals, upsell, and negotiation outcomes.
Experience with mid-market or enterprise accounts (e-commerce, retail, fintech, betting, or mobile-first).
Ability to read usage/analytics data to diagnose adoption gaps.
Proven cross-functional collaboration with Product and Engineering.
Willingness to travel ~10%.
Native or professional English and Hebrew communication.

Responsabilités

Own end-to-end post-sale relationship for ecommerce, fintech, betting accounts.
Lead onboarding calls and dashboard workshops to drive value.
Monitor account health and usage data to catch churn early.
Build content and engagement strategies using Storyly widgets, placements, and AI Flows.
Run quarterly business reviews linking product usage to outcomes.
Own renewals and identify expansions; negotiate terms.
Collaborate with Product, Engineering, Support to resolve issues.
Turn customer outcomes into case studies, references, reviews.
Represent Storyly at local events and visit customers as needed.