[US] Customer Success Associate

Benchmark Gensuite; Mason (OH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Annual bonus programs

Team-building events

Diversity and inclusion initiatives

Job summary

Benchmark Gensuite is looking for a Customer Success Associate in Cincinnati, OH, focused on building and nurturing strong customer relationships. The role involves driving satisfaction and growth among existing customers while managing multiple priorities. Candidates should have a Bachelor's degree and a strong interest in Customer Services or Account Management. Proficiency in Microsoft Office is necessary, and experience with SaaS is preferred. Regular travel for customer meetings will be required, with travel expenses covered by the company.

Qualifications

• Strong interest in building a career in Customer Success or Account Management.
• Internship experience in this or a related field is a plus.
• Empathetic, customer-first attitude.

Responsibilities

• Drive customer satisfaction and growth among existing customers.
• Identify new business opportunities to deepen engagement.
• Coordinate program activities to ensure success.

Skills

Customer Success

Communication Skills

Relationship Management

Microsoft Office Suite

SaaS

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

Customer Success Associate – Full Time – Cincinnati, OH

Job Overview

We are seeking a customer‑focused Customer Success Associate to join our team and help drive satisfaction and growth across our existing customer portfolio. In this entry‑level role, you will be responsible for building and nurturing strong customer relationships, identifying opportunities for deeper engagement, and ensuring a positive experience throughout the customer journey. The ideal candidate will have a strong interest in Customer Services, Relationship Management, or Account Management, with a genuine passion for helping customers succeed.

This position requires strong communication skills, the ability to manage multiple priorities, and a willingness to travel occasionally for on‑site customer meetings.

Responsibilities

• Drive customer satisfaction and growth among a portfolio of existing customers.
• Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement.
• Design, plan, and coordinate program activities to help drive program success and participation.
• Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience.
• Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities.
• Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap.
• Collaborate with customers on‑site or host them at the company's local offices for in‑person meetings and project discussions.
• Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning.
• Maintain a flexible schedule to accommodate travel and customer meeting requirements.

Skills and Qualifications

• Bachelor's degree required.
• Strong interest in building a career in Customer Success, Strategic Relationship Management (SRM), or Account Management with a demonstrated eagerness to learn and grow.
• Internship experience in this or a related field is a plus.
• Proficiency with Microsoft Office Suite, including Excel and PowerPoint, is required.
• Ability to be flexible and adaptable.
• Ability to prioritize, execute projects, and manage time effectively.
• Empathetic, customer‑first attitude.
• Experience with SaaS is preferred.
• Strong communication and interpersonal skills to effectively interact with customers and colleagues.
• Ability to work independently and as part of a team.
• Willingness to adapt to changing schedules and environments.

Travel Requirements

• Travel is sometimes required, including visiting customer sites or hosting customers at the company's local offices, attending conferences, trade shows, or external events.
• Travel expenses, including transportation, accommodation, and meals, will be reimbursed according to the company's travel policy.

Benefits

Benchmark Gensuite offers annual bonus programs, regular team‑building events, off‑cycle performance reviews, and a supportive culture through various teams that promote diversity, equity, and inclusion.

Questions

Please contact our HR team at [e-mail].