SaaS Collections Leader - Strategy, Mentoring & Cash Flow

SambaSafety; Albuquerque (NM); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Unlimited PTO

401k Match

Healthcare benefits

Maternity leave

Wellness reimbursement

Flexible work arrangements

Samba swag

Job summary

SambaSafety in Albuquerque, NM is seeking a Collections Manager to lead the end-to-end collections process for all customer accounts, ensuring timely payments and reducing delinquency.

The role reports to the Accounts Receivable Director and requires mentoring the collections team, cross-functional collaboration, and developing best practices to improve cash flow and customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Minimum of 5 years’ experience in Collections
• Minimum of 2 years’ experience in a Management Position
• Excellent attention to detail, problem solving, and critical thinking
• Must have a team player mindset with adaptability to monitor own work
• SaaS experience preferred

Responsibilities

• Oversee the day-to-day operations of the collections function, including monitoring collection efforts, reducing overall accounts receivable balances, and ensuring timely follow-up on past-due accounts.
• Lead, mentor, train, and develop collections staff, ensuring team members have the knowledge, tools, and support needed to perform their roles effectively and achieve departmental goals.
• Manage and support the Accounts Receivable Clerk in handling customer billing and collections inquiries, ensuring timely resolution and a high level of customer service.
• Serve as the escalation point for complex collections issues, customer disputes, and payment-related concerns, partnering with internal and external stakeholders to drive resolution.
• Work closely with Customer Success, Sales, Onboarding, and other departments to address and resolve complex account issues, improve cash flow, and support customer retention.
• Directly manage and collect on a select portfolio of strategic or “white glove” customer accounts, maintaining strong customer relationships while ensuring timely payment of outstanding balances.
• Monitor key collections metrics, aging trends, and team performance, identifying opportunities for process improvements and increased collection effectiveness.
• Develop and implement best practices, policies, and procedures to improve collections efficiency, reduce delinquency, and enhance overall accounts receivable performance.

Skills

Leadership

Attention to detail

Problem solving

Critical thinking

Team player

SaaS experience

Education

High school diploma

Tools

Microsoft Office

Excel

Job description

SambaSafety in Albuquerque, NM is seeking a Collections Manager to lead the end-to-end collections process for all customer accounts, ensuring timely payments and reducing delinquency.

The role reports to the Accounts Receivable Director and requires mentoring the collections team, cross-functional collaboration, and developing best practices to improve cash flow and customer satisfaction.