Collections Manager

SambaSafety; Albuquerque (NM); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Unlimited PTO

401k Match

Healthcare benefits

Maternity leave

Wellness reimbursement

Flexible work arrangements

Samba swag

Job summary

SambaSafety in Albuquerque, NM is seeking a Collections Manager to lead the end-to-end collections process for all customer accounts, ensuring timely payments and reducing delinquency.

The role reports to the Accounts Receivable Director and requires mentoring the collections team, cross-functional collaboration, and developing best practices to improve cash flow and customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Minimum of 5 years’ experience in Collections
• Minimum of 2 years’ experience in a Management Position
• Excellent attention to detail, problem solving, and critical thinking
• Must have a team player mindset with adaptability to monitor own work
• SaaS experience preferred

Responsibilities

• Oversee the day-to-day operations of the collections function, including monitoring collection efforts, reducing overall accounts receivable balances, and ensuring timely follow-up on past-due accounts.
• Lead, mentor, train, and develop collections staff, ensuring team members have the knowledge, tools, and support needed to perform their roles effectively and achieve departmental goals.
• Manage and support the Accounts Receivable Clerk in handling customer billing and collections inquiries, ensuring timely resolution and a high level of customer service.
• Serve as the escalation point for complex collections issues, customer disputes, and payment-related concerns, partnering with internal and external stakeholders to drive resolution.
• Work closely with Customer Success, Sales, Onboarding, and other departments to address and resolve complex account issues, improve cash flow, and support customer retention.
• Directly manage and collect on a select portfolio of strategic or “white glove” customer accounts, maintaining strong customer relationships while ensuring timely payment of outstanding balances.
• Monitor key collections metrics, aging trends, and team performance, identifying opportunities for process improvements and increased collection effectiveness.
• Develop and implement best practices, policies, and procedures to improve collections efficiency, reduce delinquency, and enhance overall accounts receivable performance.

Skills

Leadership

Attention to detail

Problem solving

Critical thinking

Team player

SaaS experience

Education

High school diploma

Tools

Microsoft Office

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Collections Manager

Full Time Professional Albuquerque, NM, US

2 days ago Requisition ID: 1347

Salary Range: $75,000.00 To $85,000.00 Annually

WHO ARE WE:

Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.

We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace by The Denver Post , Albuquerque Journal, Sacramento Bee, and Built In Colorado . And our employees rate SambaSafety as top-notch, with a rock solid 4.9-star rating on Glassdoor .

WHAT YOU'LL DO:

The primary responsibility of the Collections Manager is to manage the entire collections process for all customer accounts, ensuring timely payments, effectively reducing outstanding AR, mentor the collections team, and enhance collection strategies. As well as other duties assigned.

This position reports to the Accounts Receivable Director of SAMBA Holdings, Inc., or to other supervisors as assigned.

To be successful in this position the candidate will perform the essential job duties below with minimal supervision.

• Collections Management:Oversee the day-to-day operations of the collections function, including monitoring collection efforts, reducing overall accounts receivable balances, and ensuring timely follow-up on past-due accounts.
• Team Leadership:Lead, mentor, train, and develop collections staff, ensuring team members have the knowledge, tools, and support needed to perform their roles effectively and achieve departmental goals.
• Billing and Collections Support:Manage and support the Accounts Receivable Clerk in handling customer billing and collections inquiries, ensuring timely resolution and a high level of customer service.
• Dispute Resolution:Serve as the escalation point for complex collections issues, customer disputes, and payment-related concerns, partnering with internal and external stakeholders to drive resolution.
• Cross-Functional Collaboration:Work closely with Customer Success, Sales, Onboarding, and other departments to address and resolve complex account issues, improve cash flow, and support customer retention.
• Portfolio Management:Directly manage and collect on a select portfolio of strategic or “white glove” customer accounts, maintaining strong customer relationships while ensuring timely payment of outstanding balances.
• Performance and Reporting:Monitor key collections metrics, aging trends, and team performance, identifying opportunities for process improvements and increased collection effectiveness.
• Process Improvement:Develop and implement best practices, policies, and procedures to improve collections efficiency, reduce delinquency, and enhance overall accounts receivable performance.

WHAT YOU'LL NEED:

• High school diploma or equivalent.
• Minimum of 5 years’ experience in Collections
• Minimum of 2 years’ experience in a Management Position
• Excellent attention to detail, problem solving, and critical thinking
• Must have a team player mindset with adaptability to monitor own work
• SaaS experience preferred

Additional Eligibility Qualifications

• Strong experience overseeing collections and credit functions
• Proven experience at successfully developing & strengthening management controls and operational processes.
• Strong process management skills
• Demonstrated ability to act independently upon information and make decisions that achieve optimal results
• Results-oriented to ensure delivery of operational and financial objectives
• Hands-on leader
• Strong written and verbal communication skills
• Proficiency with Microsoft Office, with intermediate/advanced Excel skills

BENEFITS & PERKS:

• Unlimited Paid Time Off and Paid Volunteer Days
• 401k Employer Match
• Generous Healthcare Benefits including a fully employer paid family medical plan
• Up to 12 weeks paid time off for maternity leave based on tenure
• Wellness &Tuition Reimbursement
• Flexible Work Arrangements
• Lots of SambaSafety swag
• SambaSafety Events

Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion.

SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.

Come join us to find out for yourself what all the excitement is about!