Senior Collections Strategist - High-Value SaaS Accounts

Coupa Software Inc.; San Francisco (CA); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Global Wellness Days

Birthday Time-Off

Volunteer Time Off

Employee Assistance Program

Business Travel Protection

Referral Bonus Program

Zusammenfassung

Coupa Software Inc. in San Francisco seeks a Senior Collections Associate to manage a high‑value portfolio and drive timely collections across a global customer base.

You will engage customers by phone, email, and video, resolving disputes and balancing accounts while collaborating with Sales, Customer Success, Legal, and Deal Desk. The role requires a 5+ year track record in collections (SaaS, FMCG, or financial services), strong communication skills, and independent portfolio management.

Qualifikationen

• 5+ years of collections experience in SaaS, FMCG, or Financial Services.
• Proven history engaging at a senior sales management level to resolve account issues.
• Strong verbal and written communication skills.
• Proven ability to manage a complex, high-value portfolio independently.
• Detail-oriented with strong organizational and time-management skills.

Aufgaben

• Own and manage a portfolio of high-value, complex customer accounts, driving end-to-end collections activity.
• Proactively engage customers via phone, email, and video calls to resolve overdue balances and disputes.
• Partner cross-functionally with Sales, Customer Success, Legal, and Deal Desk to resolve billing and contractual issues.
• Escalate and manage senior-level conversations with sales leadership and customer stakeholders on high-risk or high-value accounts.
• Maintain accurate collections forecasts, aging reports, and cash application records.
• Identify process improvements to reduce Days Sales Outstanding (DSO) and bad debt exposure.
• Utilize Oracle and Tesorio to manage workflows, track account status, and report on portfolio health.
• Support month-end and quarter-end close processes related to accounts receivable.

Kenntnisse

Collections experience

Senior level engagement

Communication skills

Portfolio management

Detail-oriented

Oracle

Tesorio

Tools

Oracle

Tesorio

Jobbeschreibung

Coupa Software Inc. in San Francisco seeks a Senior Collections Associate to manage a high‑value portfolio and drive timely collections across a global customer base.

You will engage customers by phone, email, and video, resolving disputes and balancing accounts while collaborating with Sales, Customer Success, Legal, and Deal Desk. The role requires a 5+ year track record in collections (SaaS, FMCG, or financial services), strong communication skills, and independent portfolio management.