Growth-Driven CSM | SaaS Platform Adoption & Renewals

Medput; Santa Monica (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Medput in Santa Monica is on the lookout for a dedicated Customer Success Manager. In this role, you will champion existing customers, ensuring they receive optimal support while identifying new business opportunities.

Your responsibilities include managing customer onboarding processes, conducting product demonstrations, and collaborating with various Medput teams to enhance customer engagement and satisfaction.

The ideal candidate will have 3-5 years of experience in customer success or account management, a passion for helping customers, and excellent interpersonal skills.

Qualifications

• 3-5 years of experience in Customer Success or related areas.
• Proven track record in driving customer success.
• Empathetic, positive attitude towards helping customers.

Responsibilities

• Own the ultimate responsibility for customer enrollment.
• Serve as the primary contact for onboarding new customers.
• Generate new business opportunities through trade shows.

Skills

Customer Success

Account Management

Interpersonal Skills

Communication Skills

Empathy

Job description

Medput in Santa Monica is on the lookout for a dedicated Customer Success Manager. In this role, you will champion existing customers, ensuring they receive optimal support while identifying new business opportunities.

Your responsibilities include managing customer onboarding processes, conducting product demonstrations, and collaborating with various Medput teams to enhance customer engagement and satisfaction.

The ideal candidate will have 3-5 years of experience in customer success or account management, a passion for helping customers, and excellent interpersonal skills.