Customer Success

My Own Staff Main LLC.; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

My Own Staff Main LLC. is seeking a Customer Success Specialist to help clients maximize our SaaS solutions, ensuring long-term success and satisfaction.

You will onboard new clients, build strong relationships, and collaborate with sales, onboarding, and product teams to drive adoption, retention, and revenue growth.

Qualifications

• 3+ years in client success, project management, or account management in SaaS.
• Experience with CRMs (Salesforce) and collaboration tools like Zoom, Google Apps, and Slack.
• Proven ability to drive customer retention and satisfaction.

Responsibilities

• Build and manage lasting customer relationships.
• Develop tailored success plans to drive adoption and retention.
• Onboard new clients, ensuring a smooth transition from sales.
• Collaborate with onboarding, sales, and product teams.
• Advocate for customers, providing insights and feedback.
• Track key CS metrics (LTV, MRR, Churn, renewals) and drive revenue growth.

Skills

Customer success

Project management

Account management

Tools

Salesforce

Zoom

Google Apps

Slack

Job description

Customer Success Specialist - SaaS Industry Preferred

Are you passionate about building strong customer relationships and driving retention in a fast-paced SaaS environment? We're looking for a Customer Success Specialist to help clients maximize our solutions, ensuring long-term success and satisfaction.

What You'll Do:

• Build and manage lasting customer relationships
• Develop tailored success plans to drive adoption and retention
• Onboard new clients, ensuring a smooth transition from sales
• Collaborate with onboarding, sales, and product teams
• Advocate for customers, providing insights and feedback
• Track key CS metrics (LTV, MRR, Churn, renewals) and drive revenue growth

What We're Looking For:

• 3+ years in client success, project management, or account management (SaaS preferred)
• Experience with CRMs (Salesforce, ), Zoom, Google Apps, and Slack
• Proven ability to drive customer retention and satisfaction
• Strong organizational skills and ability to manage multiple projects