Client Success Manager (CSM-1)

Rently; Los Angeles (CA); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical premium

401k match

PTO

Sick time

Gym stipend

Pet insurance reimbursement

Travel opportunities

Team events

Job summary

Rently is seeking a Client Success Manager (CSM-1) in California to build strong relationships with customers and promote growth and retention. You will ensure client satisfaction and deliver value through actionable insights.

The role requires 3–5 years in customer success, experience with Salesforce or ZenDesk, and the ability to analyze data, communicate effectively, and collaborate across teams to drive successful outcomes.

Qualifications

• 3–5 years of experience in a customer success role.
• Experience with Salesforce or ZenDesk and other CRMs.
• Ability to analyze data and provide actionable insights.
• Strong communication and cross-functional collaboration.
• Detail-oriented with proactive problem-solving.

Responsibilities

• Proactively identify growth opportunities and at-risk clients.
• Conduct regular check-ins and quarterly business reviews.
• Provide actionable insights and data analysis to customers.
• Participate in team meetings and share feedback.
• Demonstrate knowledge of Rently products and integrations.
• Document and update client records (Salesforce, ZenDesk, Dialpad, Confluence).
• Ensure compliance with company policies and best practices.
• Meet OKRs and KPIs as directed.
• Grow profitability by maximizing value.
• Analyze customer data to improve experience and reduce churn.
• Deliver product demos and assist in product design.
• Improve tutorials and communications infrastructure.
• Mediate between clients and organization for requests.

Skills

CRM systems

SaaS experience

Customer success

Communication

Multitasking

Data analysis

Cross-functional collaboration

Tools

Salesforce

ZenDesk

Google Suite

Confluence

Dialpad

Job description

All Jobs > Client Success Manager (CSM-1)

The Client Success Manager is responsible for developing customer relationships that promote growth and retention. The job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. To be successful, the CSM must have an in-depth knowledge of company products, services, partner integrations, client business practices and possess effective communication skills with a genuine desire to understand the client’s business and provide value through actionable insights.

Requirements

Duties/Responsibilities

• Proactively identify and identify at opportunities for growth and clients at risk.
• Conduct regular check-ins and quarterly business reviews with assigned clients.
• Provide a high level of actionable insight and data analysis to provide value for our customers.
• Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.
• Demonstrate an increasing level of knowledge and comprehension of Rently products and integrations.
• Accurately document and update client records, support notes, and interactions (Salesforce, ZenDesk, Dialpad, Confluence, etc).
• Ensure compliance with Rently best practices while following established policies and procedures.
• Consistently meet OKRs and KPIs as communicated by your manager.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience and minimize customer churn.
• Hold product demonstrations for customers and aid in product design and development.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization, escalating customer requests and complaints as needed.

Required Skills/Abilities

• Experience with Salesforce, ZenDesk, or other comparable CRMs and support ticketing systems.
• Proven ability to work in a fast-paced, team-centered work environment.
• Prior experience in SAAS, real estate, or proptech.
• Technical aptitude and ability to identify alternative solutions to customer issues.
• Ability to handle multiple, critical, high-priority issues with a sense of urgency.
• Proficiency with Google Suite Products.
• Excellent communication—verbal, written, interpersonal with strong active listening skills.
• Ability to demonstrate effective problem-solving skills and strong client orientation.
• Detail-oriented and dependable, with a positive and inquisitive attitude.
• Ability to multitask, prioritize, and collaborate cross-functionally.
• Exhibit a high degree of self-motivation, drive, and a proactive nature.
• A track record of providing excellent customer advocacy.

Education and Experience

• 3-5 years of experience in a customer success role.

For applicants located in California, the salary range for this full-time role is expected to be $70,000-$85,000 per year. This range is a reflection of base salary only, not of a total compensation package. Please note Rently reserves the right to pay more or less than the posted range, depending on the candidate's experience and qualifications, and that the expected salary range may be different for candidates located outside of California.

Full-Time Employee Benefits:

75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross with 2 HMO options (where available) and 2 PPO options. FSA, STD, LTD, and other voluntary plans available. Coverage extends to employee, spouse, registered domestic partner, and dependent children.

401k with 3% Rently match

Paid time off

Sick time off

Partial gym membership reimbursement

Partial pet insurance reimbursement

Work related travel opportunities (dependent on role)

Company gatherings & team events

And more!

Rently is an ISO 27001 and PIMS 27701 Certified Organization

By applying to this role, you confirm you are legally authorized to work in the United States. Rently US does not provide sponsorship.