Growth‑Driven Client Success Manager (SaaS)

Rently; California (MO); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401k match

Paid time off

Sick time off

Gym membership reimbursement

Pet insurance reimbursement

Travel opportunities

Company events

Job summary

Rently is seeking a Client Success Manager (CSM-1) to cultivate strong relationships, promote growth, and reduce churn. You will leverage deep product knowledge and data insights to deliver actionable value to customers and partner teams.

The role emphasizes proactive engagement, cross-functional collaboration, and driving measurable success metrics. Ideal candidates have 3–5 years in customer success, experience with Salesforce or Zendesk, and a passion for delivering exceptional customer

Qualifications

• 3–5 years in a customer success role.
• Strong written and verbal communication.
• Ability to analyze customer data to improve satisfaction.

Responsibilities

• Identify growth opportunities and at-risk clients.
• Conduct regular check-ins and quarterly business reviews.
• Provide actionable insights from data to customers.
• Document client interactions in CRM and collaborate cross-functionally.
• Meet OKRs and KPIs and drive customer value.

Skills

Communication skills

Problem solving

Multi-tasking

Team collaboration

Customer advocacy

Tools

Salesforce

ZenDesk

Job description

Rently is seeking a Client Success Manager (CSM-1) to cultivate strong relationships, promote growth, and reduce churn. You will leverage deep product knowledge and data insights to deliver actionable value to customers and partner teams.

The role emphasizes proactive engagement, cross-functional collaboration, and driving measurable success metrics. Ideal candidates have 3–5 years in customer success, experience with Salesforce or Zendesk, and a passion for delivering exceptional customer