SaaS Client Success & Account Coordinator

Accentuate Staffing; Raleigh (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

A staffing agency is seeking an Account Specialist to support customers in a fast-paced, service-focused role in Raleigh, North Carolina. This position involves answering questions, resolving issues, and helping clients navigate a web-based platform. Ideal candidates will have strong communication skills, organizational abilities, and a background in customer service or account coordination. This role offers a dynamic environment where you can grow your client-facing skills while ensuring client success and satisfaction.

Qualifications

• Experience in customer support, account coordination, client services, or another customer-facing role.
• Comfortable working in a software-based environment and supporting clients through an online platform.
• Able to solve problems and adapt in a fast-paced setting.

Responsibilities

• Support customers by answering questions and resolving issues.
• Manage client accounts and keep day-to-day activity running smoothly.
• Build strong relationships through clear communication and reliable support.

Skills

Strong communication skills

Problem-solving ability

Organizational skills

Education

Bachelor’s degree preferred

Job description

A staffing agency is seeking an Account Specialist to support customers in a fast-paced, service-focused role in Raleigh, North Carolina. This position involves answering questions, resolving issues, and helping clients navigate a web-based platform. Ideal candidates will have strong communication skills, organizational abilities, and a background in customer service or account coordination. This role offers a dynamic environment where you can grow your client-facing skills while ensuring client success and satisfaction.