SaaS Client Success Coordinator

SOMA Global; Jackson (MS); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading software company is looking for a Client Services Coordinator to manage customer relationships effectively. You will participate in project kickoff meetings, document issues, and provide system usage reports. Ideal candidates should have at least two years of project management experience, preferably in SaaS, and a Bachelor's degree. This is a full-time, entry-level position based in Jackson, Mississippi, with a focus on exceptional customer service.

Qualifications

• Minimum two years' experience managing customer facing projects.
• SaaS project experience is highly desirable.
• Can pass a background check; tenacious; self-starter; self-motivated.

Responsibilities

• Participate in kickoff meetings to understand expectations.
• Document any issues in Kologik’s ticketing system.
• Provide system usage reports to management.

Skills

Customer service

Project management

Communication skills

Problem-solving

Technical knowledge

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

A leading software company is looking for a Client Services Coordinator to manage customer relationships effectively. You will participate in project kickoff meetings, document issues, and provide system usage reports. Ideal candidates should have at least two years of project management experience, preferably in SaaS, and a Bachelor's degree. This is a full-time, entry-level position based in Jackson, Mississippi, with a focus on exceptional customer service.