SaaS Application Support Engineer

State Street Corporation

Burlington (MA)

On-site

USD 90,000 - 158,000

Full time

3 days ago

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Job summary

State Street Corporation in Massachusetts seeks a Systems Analyst to manage and support all aspects of production of Charles River IMS systems for multiple clients as part of SaaS Operations. You will respond to technical requests, diagnose issues, and work with engineering/QA to ensure reliable production support across client environments.

We value SQL and programming experience, understanding of SDLC and trading life cycle, and a proven problem-solving mindset for complex technical

Qualifications

Experience with structured programming languages and development tools.
Strong hands-on SQL experience and fundamentals of relational database theory.
Understanding of the Trading Life Cycle and System Development Life Cycle.
History of solving complex technical problems with attention to detail and analytical mindset.

Responsibilities

Respond to requests for technical assistance via Teams, Email. There may be minimal travel involved.
Diagnose software issues and recommend the appropriate solution.
Analyze problems, answer questions, and provide training as needed.
Work closely with engineering/QA teams.
Identify and test workarounds for deficiencies in the software.
Research issues with third party software.
Follow standard set of procedures and methods when responding to customer requests or inquiries.
Contribute to the continuous enhancement and improvement of support processes and methods.
Successfully handle “sensitive” issue related situations that affect the perception of how CRD resolves customer problems.
Conduct research on questions and issues using available information resources and other product specialists.
Manage special projects as needed.
Keep detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
Complete any other tasks as assigned.
String eagerness in learning new skills, technology.