SaaS Account & Solutions Manager

UNAVAILABLE; Seattle (WA); On-site; USD 95,000 - 125,000; Full time

Job summary

iCIMS is seeking a Manager to master the iRecruiter system and effectively communicate best practices to customers. You will manage multiple accounts, identify needs, and drive opportunities to add products and services.

The role includes participating in sales presentations, creating references with Marketing, and maintaining renewal momentum. The position emphasizes strong interpersonal and communication skills, a bachelor’s degree, and the ability to travel as needed to support clients and

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Internet Explorer and related web tech.
• Strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision.
• Experience with client relations and HR systems or software project management is a plus.

Responsibilities

• Master the iRecruiter system to communicate best methods to customers.
• Identify customer needs and opportunities to upsell products/services.
• Participate in sales presentations via calls, seminars, on-site meetings and surveys.
• Collaborate with Marketing to develop client references and testimonials.
• Proactively contact assigned clients and target 100% renewal.
• Address escalated customer issues.
• Occasional travel may be required.

Skills

Interpersonal skills

Verbal & written communication

Presentation skills

Account management

Sales/upsell ability

Travel readiness

Supervision-free work style

Education

Bachelor degree

Tools

iRecruiter

Microsoft Windows

Internet Explorer

Job description

iCIMS is seeking a Manager to master the iRecruiter system and effectively communicate best practices to customers. You will manage multiple accounts, identify needs, and drive opportunities to add products and services.

The role includes participating in sales presentations, creating references with Marketing, and maintaining renewal momentum. The position emphasizes strong interpersonal and communication skills, a bachelor’s degree, and the ability to travel as needed to support clients and