SaaS Account Manager - Revenue Growth & AI Enablement

FrontApp Inc.; Chicago (IL); Híbrido; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Equity

Private health insurance

Paid parental leave

Flexible time off

Work-from-home Fridays and Mondays

Mental health support

Family planning support

Lifestyle stipend $100/mo

Wellness days

Winter break

Descripción de la vacante

Front is the customer operations platform relied upon by 9,000+ companies. As an Account Manager, you will own renewals, uncover expansion opportunities, and help customers maximize Front’s value over time.

You will partner with a dedicated CSM to manage the commercial relationship and ensure predictable revenue outcomes. This role emphasizes commercial acumen, customer empathy, and operational rigor, with a hybrid model in the US.

Formación

• 3–5 years in Account Management, Customer Success, or a related commercial role.
• Proven track record of owning renewals and expansions for SaaS customers.
• Ability to build credibility with multiple stakeholders and communicate value clearly.
• Strategic, consultative approach with strong discovery and negotiation skills.
• Experience partnering with various teams to drive customer and business outcomes.
• Excellent organizational skills with the ability to manage multiple opportunities and timelines.
• Data fluency to interpret usage and health data for decisions.
• Comfort using AI tools and Front’s AI capabilities to improve productivity.
• Experience in B2B SaaS environments is required.

Responsabilidades

• Own the commercial lifecycle: renewals and expansions across a portfolio.
• Drive revenue growth through upsell and cross-sell opportunities.
• Build trusted relationships with customer stakeholders and understand their goals.
• Position Front’s broader value, including AI capabilities, to expand usage.
• Collaborate with your mapped Customer Success Manager to drive expansion and mitigate churn.
• Lead strategic account planning aligning customer priorities with Front’s capabilities.
• Maintain accurate CRM records, forecast renewals, and track activity.
• Work cross-functionally with Sales, Support, Product, Marketing, and Services.

Conocimientos

Account management

Commercial acumen

Customer relationships

Strategic thinking

Cross-functional collaboration

Operational rigor

Data fluency

AI fluency

SaaS experience

Descripción del empleo

Front is the customer operations platform relied upon by 9,000+ companies. As an Account Manager, you will own renewals, uncover expansion opportunities, and help customers maximize Front’s value over time.

You will partner with a dedicated CSM to manage the commercial relationship and ensure predictable revenue outcomes. This role emphasizes commercial acumen, customer empathy, and operational rigor, with a hybrid model in the US.