SaaS Account Growth Manager — Hybrid, Equity

FRONT; San Francisco (CA); Hybrid; USD 90,000 - 135,000; Full time

Benefits offered by this job

Equity

Private health insurance

Paid parental leave

Flexible time off

Work from home Mon & Fri

Mental health support

Family planning support

Lifestyle stipend

Wellness days

Winter break

Job summary

FRONT is a customer operations platform helping B2B teams scale without losing connection. As an Account Manager, you will own the commercial health and growth of a portfolio of customers, manage renewals, uncover expansion opportunities, and help customers derive more value from Front over time.

You will partner with a dedicated Customer Success Manager to align commercial outcomes with product adoption, leveraging Front’s AI capabilities to boost productivity and outcomes.

Qualifications

• 3–5 years in Account Management, Customer Success, or related commercial role.
• Experience managing and growing a portfolio of SaaS customers.
• Strong discovery, negotiation, and problem-solving skills.

Responsibilities

• Own the commercial lifecycle: renewals and expansion across a core customer portfolio from planning through close.
• Drive revenue growth by identifying upsell/cross-sell opportunities and building business cases.
• Build trusted relationships with customer stakeholders and understand evolving business needs.
• Position Front’s broader value and AI capabilities to help customers automate workflows and accelerate time-to-value.
• Partner with your mapped CSM to use product usage data to drive expansion and mitigate churn risk.
• Lead strategic account planning to align customer priorities with Front’s capabilities for long-term growth.
• Maintain CRM records, forecast renewals/expansion, and track activity.
• Collaborate cross-functionally with Sales, Support, Product, Marketing, and Services to improve the customer experience.

Skills

Account Management

Customer Success

SaaS

Renewals

Upsell

Negotiation

Job description

FRONT is a customer operations platform helping B2B teams scale without losing connection. As an Account Manager, you will own the commercial health and growth of a portfolio of customers, manage renewals, uncover expansion opportunities, and help customers derive more value from Front over time.

You will partner with a dedicated Customer Success Manager to align commercial outcomes with product adoption, leveraging Front’s AI capabilities to boost productivity and outcomes.