SaaS Account Manager - Hybrid + Equity + Perks

FrontApp Inc.; San Francisco (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Private health insurance

Paid parental leave

Flexible time off

WFH Monday and Friday

Mental health support

Maven family planning

Lifestyle stipend

Wellness days

Winter break

Job summary

FrontApp Inc. is seeking an Account Manager to own the commercial health and growth of a portfolio of customers. You will manage renewals, uncover expansion opportunities, and help customers get more value from Front over time.

You’ll partner with a dedicated Customer Success Manager to drive predictable revenue, build trusted relationships with stakeholders, and identify upsell opportunities. The role follows a hybrid model with in-office days Tuesday, Wednesday and Thursday in San Francisco.

Qualifications

• 3–5 years in Account Management, Customer Success, or a related commercial role, ideally managing and growing a portfolio of SaaS customers.
• A track record of owning revenue outcomes, including renewals, upsell, cross-sell, or expansion in a quota-carrying or metrics-driven environment.
• Ability to build credibility with a range of stakeholders, understand business priorities, and communicate value clearly.
• Strong discovery, negotiation, and problem-solving skills, with the ability to connect customer needs to practical solutions.
• Experience partnering with Customer Success, Support, Product, Services, and other teams to deliver customer and business outcomes.
• Strong organization and attention to detail, with the ability to manage multiple opportunities, timelines, and stakeholders without losing momentum.
• Ability to interpret customer usage, engagement, and health data to prioritize action and make informed commercial decisions.
• Comfort leveraging AI tools and Front’s AI capabilities to improve productivity and demonstrate value.
• Experience working in B2B SaaS is required; familiarity with customer experience, support, collaboration, or communications products is a plus.

Responsibilities

• Own the commercial lifecycle: Manage renewals and expansion opportunities across a portfolio of core customers, from early planning through negotiation and close.
• Drive revenue growth: Identify upsell and cross-sell opportunities, run discovery, build business cases, negotiate contracts, and close deals.
• Build trusted customer relationships: Develop relationships with customer stakeholders and understand their goals and evolving business needs.
• Position Front’s broader value: Introduce AI capabilities to help customers automate workflows, accelerate time-to-value, and expand use of Front.
• Partner with Customer Success: Collaborate with your mapped CSM to use product usage data, health signals, and feedback to drive expansion and mitigate churn risk.
• Lead strategic account planning: Create and execute account plans that align customer priorities with Front’s capabilities for long-term growth.
• Maintain operational excellence: Keep CRM records, manage pipeline, forecast renewals and expansion, and track activity.
• Collaborate cross-functionally: Work with Sales, Support, Product, Marketing, and Services to resolve issues and improve the customer experience.

Skills

Account Management

Customer Success

Revenue Growth

Negotiation

Stakeholder Management

Data Analytics

AI Tools

SaaS

Job description

FrontApp Inc. is seeking an Account Manager to own the commercial health and growth of a portfolio of customers. You will manage renewals, uncover expansion opportunities, and help customers get more value from Front over time.

You’ll partner with a dedicated Customer Success Manager to drive predictable revenue, build trusted relationships with stakeholders, and identify upsell opportunities. The role follows a hybrid model with in-office days Tuesday, Wednesday and Thursday in San Francisco.