Account Manager

present of AI; Chicago (IL); Presencial; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

Front is seeking an Account Manager to own the money side of a set of existing business software customers in a dynamic AI-enabled environment. You will drive renewals, upsells, and cross-sells through discovery, business cases, and contract talks, while a partner handles product adoption.

The role rewards a few years of similar commercial account work and comfort with usage and health data, plus the ability to manage multiple deals and stakeholders across teams.

Qualificações

• Several years of experience in commercial account management for SaaS customers.
• Comfort with using usage and health data to drive accounts.
• Proven ability to manage multiple deals and stakeholders simultaneously.

Responsabilidades

• Lead renewals, upsells, and cross-sells through discovery and business cases.
• Engage in contract talks with customers.
• Collaborate with a partner handling product adoption.
• Explain and sell AI features to business buyers.

Conhecimentos

Commercial account management

Discovery

Negotiation

Contract talks

Cross-functional collaboration

Relationship management

SaaS renewals

Data-driven decision making

Descrição da oferta de emprego

This role owns the money side of a set of existing business software customers. The work is renewals, upsells, and cross sells, done through discovery, business cases, and contract talks, while a partner handles product adoption. A strong candidate brings a few years of similar commercial account work, comfort with usage and health data, and the organization to keep many deals and stakeholders moving at once.

How it fits the AI era

The product itself now includes AI features that customers can buy and adopt, so the account manager has to explain and sell those additions in plain terms. AI tools also speed up research, pipeline tracking, and spotting which accounts are ready to grow. What stays human is trust: reading a customer's real priorities, handling a hard negotiation, and knowing when a relationship needs attention.

How it builds AI experience

Working here means learning to position AI features like automated workflows and support add ons, which builds skill in selling AI to business buyers. It also means using AI in daily account work, such as reading usage and health signals to decide where to focus. A candidate can prepare by getting hands on with AI tools for account planning and by practicing how to explain AI value simply.

Worth showing

• SaaS renewals and expansion
• Quota carrying track record
• Discovery and negotiation
• Reading usage and health data
• Cross team collaboration

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Front

Front is an AI-powered customer operations platform that brings teams, channels, and AI agents together in one shared workspace, per the company.