SaaS Account Growth Manager — Renewals & Upsell

FRONT; Chicago (IL); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Equity

Health insurance

Parental leave

Flexible time off

Hybrid / WFH Fridays

Job summary

Front is seeking an Account Manager to own the commercial health and growth of a portfolio of customers. You will manage renewals, uncover expansion opportunities, and help customers derive more value from Front over time.

You will partner with a dedicated Customer Success Manager, owning the commercial relationship and coordinating with cross-functional teams to drive predictable revenue and long-term growth.

Qualifications

• 3–5 years in Account Management, Customer Success, or related commercial role.
• SaaS experience in a quota-carrying environment.
• Experience building relationships with stakeholder groups and communicating value.

Responsibilities

• Own renewals and expansions across a portfolio of core customers.
• Identify upsell opportunities and build business cases for expansion.
• Develop trusted relationships with customer stakeholders and understand evolving needs.
• Collaborate with Sales, Support, Product, Marketing, and Services to improve the customer experience.

Skills

Account Management

Commercial acumen

Customer relationships

Negotiation

Cross-functional collaboration

Job description

Front is seeking an Account Manager to own the commercial health and growth of a portfolio of customers. You will manage renewals, uncover expansion opportunities, and help customers derive more value from Front over time.

You will partner with a dedicated Customer Success Manager, owning the commercial relationship and coordinating with cross-functional teams to drive predictable revenue and long-term growth.