Strategic SaaS Account Manager, AI-Driven Growth

PagerDuty; Lansing (MI); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Comprehensive benefits

Flexible work arrangements

Company equity

ESPP

Retirement plan

Paid vacation

Paid holidays

Wellness days

Paid parental leave

Volunteer time off

Hack weeks

Mental wellness programs

Job summary

PagerDuty, Inc. is seeking an Account Manager to join our customer-focused team. You will own a portfolio of existing SaaS customers, drive renewals, adoption, and expansion, and partner with cross-functional teams to deliver measurable business value.

You will use data-driven insights and health metrics to manage accounts, negotiate renewals, and ensure retention while supporting revenue growth across our AI-powered platform.

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Account management

Customer success

Renewals

Salesforce

Analytics tools

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. is seeking an Account Manager to join our customer-focused team. You will own a portfolio of existing SaaS customers, drive renewals, adoption, and expansion, and partner with cross-functional teams to deliver measurable business value.

You will use data-driven insights and health metrics to manage accounts, negotiate renewals, and ensure retention while supporting revenue growth across our AI-powered platform.