SaaS Account Manager - HR Tech & Renewals Champion

iCIMS Middleware Test Company; Matawan (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading SaaS provider located in Matawan, New Jersey, seeks a Manager for the Account Services Department. The role involves managing client relationships, understanding their needs, and ensuring satisfaction with iCIMS products. You will leverage your strong interpersonal and communication skills, as well as your knowledge of ASP systems, to drive customer success and renewal rates. The ideal candidate has a Bachelor's degree and experience in client relations or HR systems. Join us and make a significant impact on our customers!

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Strong interpersonal, verbal and written communication skills.
• Ability to work with minimal supervision.
• Previous experience with client relations and HR systems is a plus.

Responsibilities

• Manage client relationships to meet their needs and expectations.
• Communicate efficiently about iCIMS products.
• Identify new opportunities for services and products.
• Participate in sales presentations and client meetings.
• Develop client references and testimonials.
• Contact clients to ensure a 100% renewal rate.
• Address escalated customer issues.

Skills

Interpersonal skills

Communication skills

Presentation skills

Client relations

ASP systems knowledge

Education

Bachelor degree with strong academic track record

Tools

Microsoft Windows operating systems

Microsoft Internet Explorer

Job description

A leading SaaS provider located in Matawan, New Jersey, seeks a Manager for the Account Services Department. The role involves managing client relationships, understanding their needs, and ensuring satisfaction with iCIMS products. You will leverage your strong interpersonal and communication skills, as well as your knowledge of ASP systems, to drive customer success and renewal rates. The ideal candidate has a Bachelor's degree and experience in client relations or HR systems. Join us and make a significant impact on our customers!