Client Success Manager - SaaS HR Platform & Renewals

iCIMS Middleware Test Company; Alabama; On-site; USD 60,000 - 85,000; Full time

Job summary

A leading Software-as-a-Service firm is seeking a talented Manager for the Account Services Department. This role involves ensuring customer needs are met, guiding clients in using the iRecruiter system, and participating in sales presentations. The ideal candidate will have a Bachelor's degree, strong interpersonal and communication skills, and experience in client relations. Responsibilities also include managing multiple accounts and working towards a 100% renewal rate. Some travel is required, and candidates with experience in HR systems are preferred.

Qualifications

• Must have strong interpersonal, verbal and written communication skills.
• Experience in client relations and HR systems/software project management is a significant plus.
• Ability to identify customer needs and communicate efficiently.

Responsibilities

• Work closely with iCIMS customers to ensure their needs are met.
• Participate in sales presentations and on-site customer meetings.
• Proactively contact assigned clients to work towards a 100% renewal rate.

Skills

Knowledge of ASP systems

Outstanding interpersonal skills

Ability to manage multiple accounts

Strong communication and presentation skills

Ability to work with minimal supervision

Education

Bachelor's degree with strong academic track record

Tools

Microsoft Windows operating systems

Microsoft Internet Explorer

Job description

A leading Software-as-a-Service firm is seeking a talented Manager for the Account Services Department. This role involves ensuring customer needs are met, guiding clients in using the iRecruiter system, and participating in sales presentations. The ideal candidate will have a Bachelor's degree, strong interpersonal and communication skills, and experience in client relations. Responsibilities also include managing multiple accounts and working towards a 100% renewal rate. Some travel is required, and candidates with experience in HR systems are preferred.