SaaS Account Growth & Retention Pro (Hybrid)

Oktopost; Grand Rapids (MI); Hybride; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Private healthcare

401k with employer match

Company socials

Monthly expense account

Résumé du poste

Oktopost is seeking an experienced Account Manager/Executive to join our team in a hybrid role with Grand Rapids as a focus. You will own a portfolio of customers, manage onboarding, social strategy, and quarterly business reviews while driving revenue expansion.

You’ll leverage your SaaS sales experience, exceptional communication, and relationship-building skills to renew, upsell, and cross-sell features.

Qualifications

• 2-6 years of SaaS experience in Account Management or a similar client-facing or selling role.
• Proven sales experience with a track record of meeting or exceeding quotas.
• Exceptional presentation, verbal, and written communication skills.
• Strong organizational skills and the ability to thrive under pressure.
• Familiarity with Salesforce is a plus.
• Knowledge of the digital marketing and social media world is advantageous.
• Competitive earnings: Base salary + commission.
• Professional growth: Formal learning & development programme.
• Work-life balance: Flexible hybrid setup (3 days in-office, Grand Rapids).
• Perks & benefits: Private healthcare, company socials, 401k with employer match.
• Days off: Flexible vacation policy + Quarterly Recharge Days
• Monthly Allowance: $100 per month expense account.
• Inspiration: Work with leading B2B brands and a team of top-notch professionals.

Responsabilités

• Responsible for post-sale activities including onboarding, social strategy, and QBRs.
• Cultivate long-term relationships with clients to enhance retention and loyalty.
• Lead the expansion and renewal processes for a diverse portfolio of customers.
• Collaborate with Solutions Managers to address clients' technical requests and ensure value from the platform.
• Analyze client needs and identify opportunities for upselling and cross-selling additional features and services.
• Develop and maintain accurate forecasting and reporting.
• Follow and continually execute the Oktopost process for account managers.

Connaissances

SaaS account management

Quota achievement

Relationship building

Communication skills

Sales forecasting

Outils

Salesforce

Description du poste

Oktopost is seeking an experienced Account Manager/Executive to join our team in a hybrid role with Grand Rapids as a focus. You will own a portfolio of customers, manage onboarding, social strategy, and quarterly business reviews while driving revenue expansion.

You’ll leverage your SaaS sales experience, exceptional communication, and relationship-building skills to renew, upsell, and cross-sell features.