Strategic SaaS Account Manager – Growth & Retention

Oktopost; Detroit (MI); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Private healthcare

Company socials

401k match

Flexible vacation days

Recharge Days

Expense allowance

Job summary

Oktopost is seeking an experienced Account Manager/Account Executive to own a portfolio of customers, drive value, renewals, and revenue expansion. You will collaborate with Solutions Managers, leverage your sales skills, and work with leading B2B brands.

You will manage onboarding, social strategy, and quarterly business reviews while building trusted partnerships and identifying upsell opportunities to maximize platform value.

Qualifications

• 2–6 years of B2B experience in Account Management or similar client-facing roles.
• Proven sales history with quota attainment.
• Strong presentation, verbal and written communication.
• Excellent organization and ability to work under pressure.
• Familiarity with Salesforce is a plus.
• Experience in a SaaS environment is beneficial.
• Knowledge of digital marketing and social media is advantageous.

Responsibilities

• Manage post-sale activities including onboarding, social strategy, and QBRs.
• Build long-term client relationships to improve retention and loyalty.
• Lead expansion and renewal processes for a diverse customer portfolio.
• Collaborate with Solutions Managers to address technical requests.
• Identify upsell and cross-sell opportunities to grow revenue.
• Develop accurate forecasting and reporting.
• Follow the established account management process.

Skills

B2B account management

Sales achievement

Presentation skills

Organizational skills

Salesforce familiarity

SaaS experience

Digital marketing knowledge

Tools

Salesforce

Job description

Oktopost is seeking an experienced Account Manager/Account Executive to own a portfolio of customers, drive value, renewals, and revenue expansion. You will collaborate with Solutions Managers, leverage your sales skills, and work with leading B2B brands.

You will manage onboarding, social strategy, and quarterly business reviews while building trusted partnerships and identifying upsell opportunities to maximize platform value.