Strategic SaaS Account Manager | Growth & Retention

Xtremepush; Boonton (NJ); Hybrid; USD 75.000 - 110.000; Vollzeit

Zusammenfassung

Xtremepush, a leading Omnichannel Customer Engagement Platform, is seeking an Account Manager to foster long-term partnerships with key customers. You will drive revenue retention and growth through strategic relationship management, cross-sell, and upsell, helping clients realize the full value of our platform.

This hybrid role on the US East Coast emphasizes collaboration with cross-functional teams and proactive customer adoption, expansion, and retention to deliver measurable outcomes.

Qualifikationen

• Proven work experience in an Account Manager, Customer Success Manager or relevant role.
• Have at least 5 years experience in a tech / SaaS company.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level.
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects while maintaining attention to detail.
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication skills.
• Familiar with SaaS customer management or have a background in data with an ability to understand consumer behaviour is desirable.
• Additional language is desirable.

Aufgaben

• Serve as the primary point of contact for all customer account management matters for assigned accounts.
• Build and maintain strong, long-lasting client relationships, checking in frequently and regularly with clients.
• Conduct Quarterly Business Reviews (QBRs) with clients to review performance and goals.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Identify and pitch cross-sell and upsell opportunities to drive revenue growth.
• Negotiate contracts and close agreements to maximise profits.
• Ensure meticulous tracking of tasks and progress in HubSpot.
• Clearly communicate the progress of monthly and quarterly initiatives to stakeholders.
• Prepare detailed reports on account status and forecast key metrics.
• Resolve conflicts and escalate complex requests as needed.
• Collaborate with cross-functional teams to execute customer strategies.

Kenntnisse

Account management

Customer success

SaaS

Stakeholder management

Negotiation

Communication

Tools

HubSpot

Jobbeschreibung

Xtremepush, a leading Omnichannel Customer Engagement Platform, is seeking an Account Manager to foster long-term partnerships with key customers. You will drive revenue retention and growth through strategic relationship management, cross-sell, and upsell, helping clients realize the full value of our platform.

This hybrid role on the US East Coast emphasizes collaboration with cross-functional teams and proactive customer adoption, expansion, and retention to deliver measurable outcomes.