Hybrid Customer Success Manager — Grow Adoption & Renewals

Meltwater; Chicago (IL); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Comprehensive paid time off

Medical, dental, and vision options

401(k) matching

Professional development opportunities

Job summary

Meltwater is seeking a Customer Success Manager in Chicago, IL, to ensure customer satisfaction and drive product adoption. You will collaborate with internal teams, provide strategic guidance, and conduct training for clients. A bachelor's degree and 2+ years of experience in customer success or account management are preferred.

The position offers a hybrid work schedule, excellent benefits like paid time off, medical options, and a competitive salary range of $48,000–$64,000, plus performance-based bonuses.

Qualifications

• At least 2 years of experience in customer success or a related field.
• Demonstrated ability to build and maintain customer relationships.
• Results-driven mindset focused on achieving customer satisfaction.

Responsibilities

• Drive impactful outcomes through product adoption.
• Provide strategic guidance to ensure comprehensive adoption of Meltwater solutions.
• Conduct onboarding and training sessions for new customers.

Skills

Customer success expertise

Account management

Communication skills

Collaboration

Education

Bachelor's degree or higher

Job description

Meltwater is seeking a Customer Success Manager in Chicago, IL, to ensure customer satisfaction and drive product adoption. You will collaborate with internal teams, provide strategic guidance, and conduct training for clients. A bachelor's degree and 2+ years of experience in customer success or account management are preferred.

The position offers a hybrid work schedule, excellent benefits like paid time off, medical options, and a competitive salary range of $48,000–$64,000, plus performance-based bonuses.