RV Service Writer — Create Seamless Customer Experiences

GENERAL RV CENTER; Mesa, Northern (AZ, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacations

401k with company matching

Job summary

General RV Center, a leading RV dealer, seeks a Service Advisor to be the frontline in our service department. You’ll be the trusted point of contact for customers, coordinating service needs and communicating repair requirements clearly.

The role emphasizes exceptional customer service, accurate repair orders, and upselling relevant services to enhance the RV experience. Join a team that values detailed work and strong customer relationships.

Qualifications

• Prior customer service experience is required.
• RV or Automotive Service Writing experience is a plus.
• Ability to multitask and complete tasks in a timely and efficient manner.
• Must be extremely detail oriented and organized.
• Familiarity with MS Office Suite.

Responsibilities

• Provide customers with excellent customer service throughout their service experience.
• Schedule service appointments with customers in a timely and efficient manner.
• Communicate with customers to determine RV repair or maintenance that is required.
• Submit repair orders, outlining an accurate and detailed description of the repairs and/or maintenance required.
• Assist customers in recommending additional products and services that will enhance the overall use of their RV.
• Ability to clearly explain technical issues to customers and how the issue can be repaired.
• Other duties as assigned by management.

Skills

Customer service

RV/Automotive service writing

Attention to detail

MS Office

Tools

MS Office

Job description

General RV Center, a leading RV dealer, seeks a Service Advisor to be the frontline in our service department. You’ll be the trusted point of contact for customers, coordinating service needs and communicating repair requirements clearly.

The role emphasizes exceptional customer service, accurate repair orders, and upselling relevant services to enhance the RV experience. Join a team that values detailed work and strong customer relationships.