RV Service Writer - Customer-Focused Scheduling & Repairs

GENERAL RV CENTER; Draper (UT); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Paid vacations

401k with company matching

Job summary

General RV Center in Draper, Utah is seeking a Service Advisor to join the frontline of our service department. You’ll be the problem-solver and trusted contact for customers throughout their service experience.

Responsibilities include scheduling service appointments, detailing repairs, communicating estimates, and helping customers select additional products and services to improve RV use. A background in customer service is required.

Qualifications

• Previous customer service experience is required.
• Experience with RV or Automotive Service Writing experience a plus.
• Ability to multitask and complete tasks in a timely and efficient manner.
• Must be extremely detail oriented and organized.
• Familiarity with MS Office Suite.
• Valid driver’s license.

Responsibilities

• You will be responsible for providing customers with excellent customer service throughout their entire service experience.
• Schedule service appointments with customers in a timely and efficient manner.
• Effectively communicate with customers to determine RV repair or maintenance that is required.
• Submit repair orders, outlining an accurate and detailed description of the repairs and/or maintenance required.
• Assist customers in recommending additional products and services that will enhance the overall use of their RV.
• Ability to clearly explain technical issues to customers and how the issue can be repaired.
• Other duties as assigned by management.

Skills

Customer service

Communication

Multitasking

Detail oriented

Organized

Tools

MS Office Suite

Job description

General RV Center in Draper, Utah is seeking a Service Advisor to join the frontline of our service department. You’ll be the problem-solver and trusted contact for customers throughout their service experience.

Responsibilities include scheduling service appointments, detailing repairs, communicating estimates, and helping customers select additional products and services to improve RV use. A background in customer service is required.