RV Service Advisor

Beaver Coach Sales & Service; Bend (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401k Retirement Plan

401k Employer Match up to 3.5%

Paid Time Off

Job summary

Beaver Coach Sales & Service is looking for an RV Service Advisor to enhance customer satisfaction in Bend, Oregon. This role involves greeting customers, scheduling appointments, and ensuring seamless communication between customers and service technicians.

The ideal candidate has excellent customer service skills and the ability to upsell services with integrity. Benefits include health insurance, dental insurance, and a 401k plan with employer match.

Qualifications

• Proficiency in customer service, with a welcoming attitude.
• Ability to communicate repair needs clearly to customers and technicians.
• Experience in managing customer concerns and maintaining satisfaction.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Provide accurate repair/maintenance estimates.
• Sell and manage extended warranties.
• Maintain Customer Satisfaction Index (CSI) scores.

Skills

Customer service expertise

Communication skills

Upselling skills

Job description

We need an RV Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low‑pressure, high‑integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep the Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Health Insurance
• Dental Insurance
• 401k Retirement Plan
• 401k Employer Match up to 3.5%
• Paid Time Off

Work Location: In person