RV Service Manager: Lead Team & Service Excellence

Blue Compass RV; Longmont (CO); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, F

Job summary

Blue Compass RV seeks an experienced RV Service Manager to oversee day-to-day service department operations and staff in a dealership setting. You will supervise technicians, coordinate repairs, and ensure timely, high-quality service.

You will manage customer relationships, provide accurate estimates, monitor metrics, and drive profitability while maintaining safety and manufacturer standards across our network of service centers.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 3–5 years of RV service experience with at least 2 years in a supervisory or management role.
• Strong understanding of RV systems and components, diagnostic and repair techniques.
• Excellent communication and interpersonal skills with a focus on customer satisfaction.
• Proven ability to lead and motivate a team, manage multiple tasks, and prioritize effectively.

Responsibilities

• Supervise and coordinate the activities of service technicians, mechanics, and support staff.
• Schedule and assign work to ensure efficient workflow and timely completion of service orders.
• Monitor service department performance metrics and implement strategies for improvement.
• Interact with customers to understand their service needs and provide estimates and timelines.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Ensure a high level of customer satisfaction by maintaining quality standards and service excellence.
• Recruit, hire, train, and evaluate service department personnel.
• Oversee the inspection, diagnosis, repair, and maintenance of RVs, including engines, systems, and components.
• Prepare and manage the service department budget, controlling costs and maximizing profitability.

Skills

Staff supervision

Customer service

Team leadership

Scheduling

Communication

Education

High school diploma

Associate degree

Bachelor's degree

Tools

RV service software

Job description

Blue Compass RV seeks an experienced RV Service Manager to oversee day-to-day service department operations and staff in a dealership setting. You will supervise technicians, coordinate repairs, and ensure timely, high-quality service.

You will manage customer relationships, provide accurate estimates, monitor metrics, and drive profitability while maintaining safety and manufacturer standards across our network of service centers.