RV Service Manager: Lead a High-Performance Team

Blue Compass RV Wheat Ridge; Wheat Ridge (CO); On-site; USD 120,000 - 150,000; Full time

Job summary

Blue Compass RV Wheat Ridge is seeking an RV Service Manager to oversee day-to-day service operations in a busy RV dealership. You will manage technicians, schedule work, and maintain service quality to maximize customer satisfaction and profitability.

The role requires leadership, RV systems knowledge, and experience in budgeting and service metrics. Join a growing network of dealerships and drive operational excellence in a supportive team environment.

Qualifications

• Minimum of 3-5 years in RV service, with at least 2 years in a supervisory role.
• Strong RV systems knowledge and diagnostic/repair techniques.
• Excellent communication and customer satisfaction focus.
• Ability to develop and manage budgets and analyze financial reports.
• RVDA-RVIA Service Management Certification preferred.

Responsibilities

• Supervise and coordinate service technicians, mechanics, and support staff.
• Schedule and assign work to ensure efficient workflow and timely completion of service orders.
• Monitor service department performance metrics and implement strategies for improvement.
• Interact with customers to understand their service needs and provide estimates and timelines.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Ensure a high level of customer satisfaction by maintaining quality standards and service excellence.
• Recruit, hire, train, and evaluate service department personnel.
• Conduct regular training sessions to keep staff updated on the latest RV technologies and service techniques.
• Foster a positive work environment and promote teamwork and continuous improvement.
• Oversee the inspection, diagnosis, repair, and maintenance of RVs, including engines, systems, and components.
• Ensure all service work meets manufacturer and industry standards.
• Maintain accurate service records, including work orders, parts used, and labor hours.
• Manage inventory of parts and supplies to ensure availability for service jobs.
• Maintain service tools and equipment, ensuring they are in good working condition and properly calibrated.
• Implement and oversee safety procedures and protocols within the service department.
• Prepare and manage the service department budget, controlling costs and maximizing profitability.
• Track and analyze financial performance, including revenue, expenses, and labor costs.
• Develop pricing strategies for services and parts to ensure competitiveness and profitability.
• Ensure compliance with all regulatory, safety, and environmental standards.
• Keep abreast of industry developments, technological advancements, and regulatory changes.
• Implement and enforce company policies and procedures within the service department.

Skills

Supervise staff

Workflow scheduling

Performance metrics

Customer communication

Estimates & timelines

Customer satisfaction

Hiring & training

Staff development

RV systems

Safety procedures

Budget management

Pricing strategies

Education

High school diploma

AS/BS in automotive tech

Business management degree

Job description

Blue Compass RV Wheat Ridge is seeking an RV Service Manager to oversee day-to-day service operations in a busy RV dealership. You will manage technicians, schedule work, and maintain service quality to maximize customer satisfaction and profitability.

The role requires leadership, RV systems knowledge, and experience in budgeting and service metrics. Join a growing network of dealerships and drive operational excellence in a supportive team environment.