RV Service Lead & Customer Advocate

American United School; Jefferson Township (NJ); Presencial; USD 25.000 - 32.000; Jornada completa

Descripción de la vacante

American United School is seeking a Service Advisor to provide excellent service to customers seeking to maintain and repair their RVs, and to suggest supplemental services and accessories for purchase.

Responsibilities include listening to customer descriptions, documenting work orders, performing inspections, and developing accurate estimates. The role supervises technicians and may involve scheduling and billing activities.

Formación

• High school diploma required.
• General knowledge of motor vehicles, building trades or RVs.
• Previous experience in a customer-facing service role desirable.

Responsabilidades

• Listen to customer’s description of RV problems and document on a work order.
• Perform walk-around inspections to assess damage and upsell services.
• Verify warranty coverage and explain provisions to customers.
• Develop estimates by costing materials, supplies, and labor.
• Prepare work orders and match technicians to jobs and oversee billing.
• Research service records and schedule preventative services.
• Maintain customer rapport through clear communication and approvals.
• Maintain records of actions, contacts, and authorizations.
• Stay updated by reading manufacturers' publications.

Conocimientos

Verbal communication

Listening

Written communication

Prioritization

Educación

High school diploma

Descripción del empleo

American United School is seeking a Service Advisor to provide excellent service to customers seeking to maintain and repair their RVs, and to suggest supplemental services and accessories for purchase.

Responsibilities include listening to customer descriptions, documenting work orders, performing inspections, and developing accurate estimates. The role supervises technicians and may involve scheduling and billing activities.