RV Service Advisor: Customer-Centric Repairs & Care

Fun Town RV; Cibolo (TX); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401(k) with company match

Paid time off and holidays

Holiday Savings Plan

Store discounts for employees

Job summary

Fun Town RV in Texas seeks a Service Advisor to be the primary contact for customers in the service department, coordinating between customers and technicians to ensure clear timelines, costs, and service recommendations.

You will document requests, prepare estimates, and communicate status while aiming to deliver exceptional customer experiences and promote service specials and maintenance plans.

Qualifications

• 1–2 years in a service advisor or customer-facing role.
• Familiarity with RV systems, parts, and maintenance is a plus.
• Proficient with service management software.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers promptly and professionally.
• Create and manage repair orders, ensuring all concerns and notes are recorded.
• Provide customers with detailed estimates and upsell maintenance plans or upgrades.
• Maintain clear communication on timelines, costs, and service recommendations.
• Document service interactions and follow up for customer satisfaction.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Problem solving

Tools

Service management software

Job description

Fun Town RV in Texas seeks a Service Advisor to be the primary contact for customers in the service department, coordinating between customers and technicians to ensure clear timelines, costs, and service recommendations.

You will document requests, prepare estimates, and communicate status while aiming to deliver exceptional customer experiences and promote service specials and maintenance plans.