RV Service Advisor — Commission & Growth Opportunity

Alpin Haus; Town of Northumberland (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Alpin Haus is seeking a Service Advisor to provide excellent customer service for RV maintenance and repairs. You will help customers select supplemental services and accessories, prepare estimates, and coordinate with technicians to ensure accurate billing and timely service.

Responsibilities include documenting issues, inspecting units, validating warranties, and maintaining clear communication with customers throughout the service process.

Qualifications

• High school diploma.
• General knowledge of motor vehicles, building trades or RVs.
• Previous experience in a customer-facing service role desirable.

Responsibilities

• Listen to customer descriptions of RV problems and document on work orders for technicians.
• Perform walk-around inspections to assess damage and upsell services and accessories.
• Verify warranty coverage and explain provisions; interact with insurance and contract companies.
• Develop estimates by costing materials, supplies, and labor; calculate customer payments.
• Prepare work orders and match technicians to jobs; oversee progress and billing accuracy.
• Research customer RV service records and schedule preventative services.
• Maintain customer rapport by clear communication and obtaining approvals.

Skills

Verbal communication

Customer service

Teamwork

Time management

Education

High school diploma

Job description

Alpin Haus is seeking a Service Advisor to provide excellent customer service for RV maintenance and repairs. You will help customers select supplemental services and accessories, prepare estimates, and coordinate with technicians to ensure accurate billing and timely service.

Responsibilities include documenting issues, inspecting units, validating warranties, and maintaining clear communication with customers throughout the service process.